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-- Monitor/Sound Card issue?

Posted by SystematicX1 on Dec-04-2018 23:26:

Monitor/Sound Card issue?

Was wondering if you guys could possibly lend a hand at helping me resolve this issue.
So, got my first pair of monitors (yes..lol they are turned on)
and was psyched to get them up and running but to no avail, they are not.
First thing I did before connecting was to update my drivers on my Focusrite 2I2 (which seemed to update fine)(**side note, my computer is dated and still operating Win7 but the driver update did take or so I think)
I got a pair of RapcoHorizon XLRM to TRS cables and connected them.
Connected the monitors to the soundcard and powered everything on.
(Images displayed below)

Ableton detects the ASIO yet no sound is coming out. I have tried multiple variants of the setup and found nothing out of the norm but still, no sound.
It may be something really dumb but I amnot seeing it.
Any help would be greatly appreciated guys...Thanks

Posted by MSZ on Dec-04-2018 23:40:

sounds like driver problem.

uninstall and double check through this

https://support.focusrite.com/hc/en...Gen-or-2nd-Gen-

https://support.focusrite.com/hc/en...vers-on-Windows

after, check if headphones work, if they do, then cable / monitor problem unless you're not selecting the correct outputs in windows/your daw. (if it works with windows general sounds, you're not selecting it correctly in your daw). If nothing works and you cant find/install alternate(older) drivers, check another usb port , check the interface on another computer to check if its borked. but before that, you could try another universal usb type b to a cable if you have one around, but since you have power coming on, doubt its that. I think that should cover all your bases.

Posted by SystematicX1 on Dec-05-2018 06:39:

Thanks man, gave some of that a try with no luck. Going to do a re install and see.
Gracias!

Posted by tehlord on Dec-05-2018 09:23:

Where it says driver type at the top of the Ableton preferences, you need to select ASIO, then the Focusrite ASIO driver.

It will look something like this :-

Posted by SystematicX1 on Dec-06-2018 04:27:

Negative =O( Made sure the card was set on primary as well as recording. Still nodda

Posted by tehlord on Dec-06-2018 09:08:

Does it work with headphones, and/or can you hear windows system audio via the Focusrite?

Can you also post a picture of your output configuration. Once you select ASIO at the top, your screen should look like the one I posted.

Posted by SystematicX1 on Dec-07-2018 07:01:

Negative.
Tried using headphones but now they don't work either.
Oddly enough when I switched over to MME/Direct if I choose headphones, they worked then

Posted by tehlord on Dec-07-2018 10:32:

Click output configuration, what does it say there? Output's 1&2 should be highlighted.

You might also need to assign the Focusrite in your Windows audio preferences under 'playback devices' and set it as your default playback device. While you're there, go into properties, then advanced and uncheck 'allow applications to take exclusive control of this device' if it's already checked.

Posted by SystematicX1 on Dec-10-2018 22:03:

Yea man, no luck. Both were highlighted yellow in the output and output.
I am beginning to think it is a soundcard issue,like..it doesnt work

Posted by tehlord on Dec-11-2018 09:09:

It would seem that way.

It's worth contacting Focusrite as their customer support is excellent.

Posted by SystematicX1 on Dec-11-2018 15:39:

Agreed, probably my next step. Thanks so much for your time and efforts on this. Really appreciate it!